Job Description
Are you a high-energy leader looking to thrive in a dynamic corporate environment? Apex Logistics Solutions is seeking a dedicated Night Shift Operations Manager to oversee our Miami-based support center. We pride ourselves on excellence and offer a competitive benefits package for our night team.
As the Night Shift Manager, you will be the bridge between our operations and our clients, ensuring seamless service delivery during critical hours. This is a unique opportunity to lead a team that keeps our business running 24/7 and ensures our clients receive premium support regardless of the time.
Why Join Us?
- Competitive night shift differential.
- Comprehensive health and dental insurance.
- Professional development opportunities.
- Modern office environment in the heart of Miami.
Responsibilities
- Supervise and mentor a team of 15+ customer support representatives to ensure high morale and productivity.
- Monitor real-time metrics, KPIs, and service levels to ensure operational excellence.
- Handle complex escalations and high-stakes client inquiries personally when necessary.
- Conduct nightly shift handovers and performance debriefings.
- Implement process improvements and quality assurance measures.
- Collaborate with the day shift management team to align on company-wide goals.
Qualifications
- 3+ years of leadership experience in corporate customer support, logistics, or operations.
- Proven track record of managing night shift teams in a high-volume call center.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficiency in CRM software (Salesforce, Zendesk) and Microsoft Office Suite.
- Must be available to work rotating shifts, including nights, weekends, and holidays.