Job Description
Join our dynamic team at Portland Tech Solutions as a Night Shift Operations Manager! We're seeking a proactive leader to oversee critical overnight operations for our Fortune 500 clients. This high-impact role offers competitive compensation, comprehensive benefits, and the opportunity to excel in a flexible night schedule while maintaining work-life balance. Be part of Portland's thriving tech scene with a company that values innovation and employee growth.
Responsibilities
- Lead and mentor overnight operations teams of 10-15 professionals
- Monitor and optimize 24/7 service delivery systems with 99.9% uptime
- Coordinate cross-functional handoffs between day and night shifts
- Implement continuous improvement initiatives for operational efficiency
- Resolve critical escalations and ensure SLA compliance
- Generate performance reports and present findings to executive leadership
- Develop emergency response protocols for overnight incidents
Qualifications
- Bachelor's degree in Business, Operations, or related field
- Minimum 5 years experience in night shift management
- Proven track record in team leadership and conflict resolution
- Advanced proficiency in Jira, ServiceNow, or similar platforms
- Strong analytical skills with data-driven decision making
- OSHA certification or equivalent safety management experience
- Excellent communication skills across all organizational levels
- Ability to thrive in high-pressure, autonomous environments