Job Description
Join our elite night shift team at GlobalTech Solutions, where innovation thrives after dark. We're seeking a dynamic Night Operations Manager to oversee critical infrastructure and ensure seamless 24/7 operations in our Charlotte hub. This role offers unparalleled career growth, competitive compensation, and a collaborative environment designed for high achievers. Enjoy premium shift differentials while leading mission-critical projects that impact global business operations.
Responsibilities
- Manage and mentor 15+ night shift personnel across IT infrastructure, logistics, and security teams
- Oversee real-time monitoring of global systems with immediate incident response protocols
- Coordinate cross-departmental handovers to maintain operational continuity
- Implement process improvements using Lean Six Sigma methodologies
- Generate executive-level performance dashboards and anomaly reports
- Ensure compliance with ISO 27001 and SOC 2 Type II standards
- Lead crisis management during off-hours critical incidents
Qualifications
- Bachelor's degree in Business Administration, Operations Management, or related field
- 5+ years experience in night shift operations leadership within corporate environments
- Advanced certification in ITIL or PMP preferred
- Expertise in enterprise monitoring tools (Splunk, Datadog, ServiceNow)
- Proven crisis management and incident resolution skills
- Strong data analysis capabilities with SQL proficiency
- Ability to work autonomously with minimal supervision