Job Description
Are you looking for a stable corporate career with weekly pay in Boston, MA?
We are currently seeking a dedicated Corporate Client Services Associate to join our dynamic team. This is a direct-hire opportunity designed for individuals who value professional growth, consistent compensation, and a supportive work environment.
In this role, you will be the primary point of contact for our valued clients, ensuring their needs are met with precision and care. We pride ourselves on our high retention rates and offer a competitive benefits package including health insurance, paid time off, and opportunities for advancement.
Responsibilities
- Manage high-volume inbound and outbound communications via phone, email, and live chat.
- Resolve complex customer inquiries and escalations efficiently to maintain high satisfaction scores.
- Process corporate orders, applications, and data entry with a 99% accuracy rate.
- Collaborate with cross-functional teams to meet weekly performance targets and KPIs.
- Maintain accurate and up-to-date client records within our CRM system.
- Identify opportunities to upsell services and enhance the client experience.
Qualifications
- High school diploma or GED required; Associate’s degree or Bachelor’s degree preferred.
- Proven experience in customer service, sales support, or corporate administration.
- Strong verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Ability to work independently and meet strict weekly productivity goals.