Job Description
Are you ready to elevate your career in a dynamic corporate environment? Nexus Enterprise Solutions is seeking a highly skilled Corporate Technical Support Specialist to join our elite night shift team. In this pivotal role, you will ensure the seamless operation of our internal systems, providing top-tier technical assistance to employees across the nation.
We value integrity, innovation, and excellence. By joining us, you will gain exposure to cutting-edge technology, work with a diverse team of professionals, and enjoy a comprehensive benefits package designed for your well-being.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues during night operations.
- Monitor system performance and uptime, proactively identifying and resolving potential bottlenecks before they impact business operations.
- Manage and prioritize incoming service tickets, ensuring rapid resolution and high customer satisfaction scores.
- Collaborate with the day-shift engineering team to document complex issues and implement long-term solutions.
- Conduct remote diagnostics and software installations for remote and on-site corporate staff.
- Ensure strict adherence to company security protocols and data privacy standards.
- Train junior staff on new technical procedures and software updates.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field (equivalent experience considered).
- Minimum of 2-3 years of experience in a corporate technical support or helpdesk environment.
- Proven expertise in troubleshooting Windows, macOS, Linux, and mobile device ecosystems.
- Strong understanding of networking fundamentals, including TCP/IP, DNS, and VPN configuration.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Must be available to work a consistent night shift schedule (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Ability to work independently and handle high-pressure situations with composure.