Job Description
Join Global Solutions Inc.'s elite corporate team in Memphis as a Weekend Customer Service Lead. This premium role offers a competitive salary, comprehensive benefits package, and opportunities for career advancement in a dynamic corporate environment. Enjoy work-life balance with a consistent weekend schedule while representing our Fortune 500 client portfolio. We're seeking a polished professional to deliver exceptional service during our peak weekend operational hours.
Responsibilities
- Lead weekend customer service operations for high-value corporate accounts
- Resolve complex inquiries with precision and professionalism
- Coordinate cross-departmental escalations during weekend shifts
- Maintain detailed client interaction documentation in Salesforce
- Train weekend support staff on corporate protocols
- Analyze weekend performance metrics for continuous improvement
- Act as primary liaison between clients and weekday teams
Qualifications
- Bachelor's degree in Business Administration or related field
- 3+ years corporate customer service experience
- Proven weekend shift leadership in B2B environments
- Advanced proficiency in Salesforce and CRM systems
- Exceptional conflict resolution and communication skills
- Ability to work independently with minimal supervision
- Strong analytical skills for weekend performance reporting