Job Description
Are you a high performer looking for a role that offers flexibility and significant impact? Summit Enterprise Group is hiring a dedicated Night Shift Customer Success Manager to join our elite team in San Antonio, Texas. In this pivotal role, you will be the bridge between our valued clients and our operational teams, ensuring seamless service delivery during our critical peak hours.
We are looking for a proactive problem solver who thrives in a dynamic environment. If you are ready to advance your career with a top-tier corporation that values your contribution and offers a supportive work-life balance, we want to hear from you.
Why Join Us?
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holiday pay.
Responsibilities
- Client Portfolio Management: Oversee a portfolio of key accounts during night operations, ensuring client satisfaction and retention.
- Issue Resolution: Handle complex client escalations and inquiries with empathy, speed, and professionalism.
- Data Reporting: Generate and analyze nightly performance reports to track KPIs and operational efficiency.
- SLA Adherence: Monitor service level agreements and coordinate with internal teams to ensure compliance.
- Feedback Loop: Gather client feedback during night shifts and relay actionable insights to product and strategy teams.
- Cross-Functional Collaboration: Act as the primary point of contact for night-shift operational logistics.
Qualifications
- Education: Bachelor’s degree in Business Administration, Communications, or a related field.
- Experience: Minimum of 3 years of experience in customer success, account management, or a corporate support role.
- Availability: Must be available to work night shifts (e.g., 11:00 PM – 7:00 AM) or rotating schedules.
- Technical Skills: Proficient in CRM software (Salesforce, HubSpot, or Zendesk) and Microsoft Office Suite.
- Communication: Exceptional written and verbal communication skills with a focus on conflict resolution.