Job Description
Join Boston's premier corporate innovation hub as a Weekend Shift Operations Manager. This pivotal role drives weekend operational excellence for our Fortune 500 client portfolio, ensuring seamless service delivery while maintaining our industry-leading standards. You'll lead a cross-functional team in a dynamic environment where weekend work directly impacts global business continuity.
Our ideal candidate thrives in fast-paced settings and possesses exceptional leadership skills. This position offers unparalleled career growth opportunities with a company that invests heavily in professional development. Enjoy premium benefits including comprehensive health coverage, 401(k) matching, and exclusive access to Boston's premier corporate wellness facilities.
Responsibilities
- Oversee end-to-end weekend operations for 15+ corporate clients
- Lead and mentor a team of 8 weekend specialists
- Implement process optimization strategies for weekend workflows
- Manage critical incident response and resolution protocols
- Coordinate with weekday teams for seamless handovers
- Generate comprehensive weekend performance analytics
- Ensure strict compliance with corporate security standards
- Drive continuous improvement initiatives
Qualifications
- Bachelor's degree in Business Administration or Operations Management
- 5+ years corporate operations leadership experience
- Proven track record managing weekend shift teams
- Advanced proficiency in Salesforce and Microsoft Dynamics
- Strong financial acumen with budget management experience
- PMP or Six Sigma certification preferred
- Exceptional crisis management and decision-making skills
- Ability to work independently with minimal supervision