Job Description
Join GlobalTech Solutions as a Night Operations Manager in our Oakland headquarters. Lead critical infrastructure and service delivery during overnight hours, ensuring seamless 24/7 operations for Fortune 500 clients. This high-impact role offers exceptional compensation, comprehensive benefits, and career growth opportunities in a dynamic corporate environment.
Why You'll Love This Role: Competitive salary, premium health/dental/vision coverage, 401(k) with 6% match, remote flexibility, and exclusive professional development programs.
Responsibilities
- Oversee all night shift operations including IT infrastructure, security protocols, and client service SLAs
- Manage on-call technical teams and coordinate cross-departmental emergency responses
- Implement process improvements using Lean Six Sigma methodologies
- Generate executive dashboards and operational KPI reports for senior leadership
- Conduct weekly compliance audits for SOX and ISO 27001 standards
- Lead incident management for critical system outages during off-peak hours
- Mentor night shift staff through structured career development plans
Qualifications
- Bachelor's degree in Operations Management, IT, or related field (MBA preferred)
- 5+ years in corporate operations leadership with night shift experience
- Expertise in ITIL frameworks, incident management, and enterprise security
- Advanced proficiency in JIRA, ServiceNow, and Power BI analytics
- Strong background in compliance audits (SOX, GDPR, ISO 27001)
- Proven ability to lead remote teams across multiple time zones
- Certifications in PMP, CISSP, or Six Sigma Black Belt highly valued