Job Description
Join our dynamic leadership team as a Night Shift Operations Manager at Global Solutions Inc. We're seeking a strategic professional to oversee critical overnight operations, ensuring seamless workflow and exceptional service delivery. This high-impact role offers competitive compensation, comprehensive benefits, and accelerated career growth opportunities in our Los Angeles headquarters.
Responsibilities
- Supervise 15+ night shift staff across logistics, IT support, and customer service departments
- Implement process improvements to optimize overnight operational efficiency
- Resolve escalated client issues and maintain service SLAs during off-hours
- Coordinate cross-departmental handovers between day/night shifts
- Generate daily performance reports and recommend strategic adjustments
- Ensure OSHA compliance and workplace safety protocols during night operations
- Lead crisis management for urgent operational issues requiring immediate attention
Qualifications
- Bachelor's degree in Business Administration or Operations Management
- 5+ years in corporate operations leadership with night shift experience
- Advanced proficiency in Microsoft Suite and operational analytics tools
- Strong conflict resolution and team management skills
- Certification in Lean Six Sigma or Operations Management preferred
- Proven ability to make data-driven decisions under pressure
- Experience with 24/7 operational environments and shift scheduling systems