Job Description
Join our dynamic IT team as a Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking a tech-savvy professional to maintain critical systems during off-peak hours, ensuring seamless digital infrastructure for our global workforce. This role offers unparalleled growth opportunities in a fast-paced corporate environment with premium benefits and competitive compensation.
Responsibilities
- Monitor and maintain corporate network systems, servers, and cloud infrastructure during night shift hours
- Provide Tier 2-3 technical support for employees across multiple time zones
- Execute system updates, patches, and security protocols during low-traffic windows
- Document incident reports and knowledge base articles for continuous improvement
- Collaborate with day-shift teams for cross-functional project support
- Manage critical system backups and disaster recovery procedures
Qualifications
- 3+ years of enterprise IT support experience with night shift or 24/7 operations
- CompTIA Security+ and/or AWS/Azure certifications strongly preferred
- Expertise in Windows Server administration and Active Directory
- Proven troubleshooting skills for network, hardware, and software issues
- Ability to work independently with minimal supervision during off-hours
- Excellent written communication for incident documentation