Job Description
Join Our Elite Night Operations Team in Nashville
Are you a high-level troubleshooter looking for a stable, lucrative career path? Apex Enterprise Solutions is seeking a Senior Technical Support Specialist to lead our corporate night shift operations. In this role, you will ensure the continuity of our critical business services while enjoying a schedule that promotes an excellent work-life balance.
We pride ourselves on a modern, collaborative culture that values efficiency and problem-solving. As a key member of the night shift crew, you will have the autonomy to resolve complex IT issues without the distractions of the day, making a direct impact on our corporate clients.
Why Apply?
• Competitive salary and performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Remote-first hybrid flexibility for qualified candidates.
Responsibilities
- Provide advanced Tier 2 and Tier 3 technical support via phone, chat, and remote desktop during night shift hours.
- Diagnose and resolve complex hardware, software, and network connectivity issues for corporate employees.
- Monitor server logs and system performance to proactively identify and mitigate potential downtime.
- Document all incident resolutions and create detailed knowledge base articles for the day shift team.
- Escalate unresolved tickets to senior engineering personnel and conduct seamless handovers at shift end.
- Maintain a high first-call resolution rate and ensure strict adherence to SLAs.
Qualifications
- Minimum of 3 years of experience in corporate IT support or a helpdesk environment.
- Availability to work rotating night shifts (e.g., 11:00 PM – 7:00 AM).
- Strong proficiency in Windows, macOS, Active Directory, and Office 365.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote access tools.
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field.
- Exceptional written and verbal communication skills.